Tuesday, November 17, 2009

The Ikea Brush-Off

I emailed IKEA about the crap I went through. The purpose was mostly to complain but also to let them know that they fucked up in a few areas.

This was their response:

"Hello Mr Brown,

Thank you for contacting IKEA Canada. We appreciate the time you took to share with us your thoughts about products and store service. We regret for any inconvenience that you might have experienced with your product assembly. Your comments will be forwarded to the IKEA Etobicoke store.

We truly value your opinion, as well as the opinion of all our customers. We look forward to serving you in the future.

If you have additional questions or concerns, please do not hesitate to contact us.

Best Regards,
IKEA Canada Customer Service"

Does that feel like a brush-off to you? Did a computer generate that response? I'm guessing yes.

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